Our Service Guarantee
We stand behind our work with a comprehensive warranty that protects your investment and gives you peace of mind.
Labor Warranty
All labor and workmanship is covered for 90 days from the date of service. If the same problem returns, we fix it free.
Parts Warranty
All replacement parts are warranted for 1 full year. Defective parts are replaced at no charge during this period.
Quality Promise
We use quality parts and proper repair procedures. Your satisfaction is guaranteed or we make it right.
What Our Warranty Covers
Our warranty provides comprehensive protection for the repairs we perform. When you choose Albany Appliance Repair, you’re protected against defective workmanship and parts failures.
Labor Warranty (90 Days)
We guarantee our workmanship for 90 days from the date of service. This means:
- Same Problem Returns: If the exact same problem we repaired returns within 90 days, we return and fix it at no charge
- Installation Issues: Problems caused by improper installation of parts are corrected free
- Diagnostic Errors: If we misdiagnosed the problem, we return to complete the proper repair
- No Hidden Charges: Warranty service includes labor, trip charge, and any additional diagnosis needed
Parts Warranty (1 Year)
All replacement parts installed by our technicians carry a 1-year warranty. This covers:
- Manufacturing Defects: Parts that fail due to defects in materials or workmanship
- Premature Failure: Parts that fail significantly earlier than expected lifespan
- Free Replacement: Defective parts are replaced at no charge for parts or labor
- Quality Guarantee: We stand behind the quality of every part we install
Our warranty follows the appliance, not the location. Even if you move, your warranty remains valid.
Manufacturer Extended Warranties
Some parts carry manufacturer warranties that extend beyond our 1-year coverage. Common examples include:
- Compressors: Often carry 5-10 year manufacturer warranties
- Motors: May have extended manufacturer coverage
- Control Boards: Some manufacturers provide 2-3 year warranties
We provide manufacturer warranty information when applicable and assist with manufacturer warranty claims when needed.
What Our Warranty Does NOT Cover
To maintain fairness and sustainability, our warranty does not cover certain situations. Understanding these exclusions helps set proper expectations.
Different Problems
Our warranty covers the specific repair we performed, not new or different problems:
- Unrelated Failures: New problems with different components
- Additional Issues: Problems that existed but weren’t repaired during our service
- Normal Wear: Other parts wearing out over time
Example: If we repaired your dryer’s heating element and the belt breaks 2 months later, the belt is not covered by warranty because it’s a different component. However, if the heating element itself fails again, it IS covered.
Damage & Misuse
- Physical Damage: Damage from drops, impacts, or abuse
- Improper Use: Using appliances outside manufacturer specifications
- Overloading: Exceeding weight or capacity limits
- Foreign Objects: Damage from coins, bobby pins, or other items
- Improper Cleaning: Using harsh chemicals or abrasives
External Factors
- Power Issues: Damage from power surges, voltage problems, or lightning strikes
- Water Damage: Flooding, leaks from plumbing, or water line failures
- Fire & Acts of God: Damage from fires, storms, or natural disasters
- Pests: Damage from rodents, insects, or other pests
Third-Party Service
- Other Technicians: Repairs performed by other companies after our service
- DIY Repairs: Problems caused by customer or non-professional repairs
- Modifications: Unauthorized modifications or alterations
Location Changes
- Appliance Moved: Appliances moved to a different address after service
- Reinstallation Issues: Problems from improper reinstallation after moving
- Transportation Damage: Damage during moving or transport
Maintenance & Care
- Lack of Maintenance: Problems from failure to perform routine maintenance
- Filter Changes: Issues from not changing filters as recommended
- Cleaning: Problems from lack of regular cleaning (coils, vents, filters)
What’s Covered vs. Not Covered
| Situation | Covered? |
|---|---|
| Same problem returns within 90 days | ✓ YES |
| Part we installed fails within 1 year | ✓ YES |
| Our technician damaged your floor during service | ✓ YES |
| Different component fails 6 months later | ✗ NO |
| Lightning strike damages appliance | ✗ NO |
| Food spoilage from refrigerator failure | ✗ NO |
| Problem returns after another company serviced it | ✗ NO |
| Appliance moved to new house and stops working | ✗ NO |
How to Use Your Warranty
Call Us
Contact us at (518) 123-4567 as soon as you notice the problem has returned. Prompt reporting helps us serve you faster.
Provide Information
Have your original invoice or receipt ready. Tell us what’s happening with the appliance and when we originally serviced it.
We Schedule Service
We’ll verify your warranty coverage and schedule a service appointment. Warranty service receives priority scheduling.
No-Charge Repair
Our technician returns and fixes the problem at no charge. No diagnostic fee, no parts charges, no labor charges.
Important: Keep your service invoice or receipt as proof of warranty coverage. We maintain service records, but having your documentation ensures faster processing.
Additional Warranty Information
Warranty Transfers
Our warranty is non-transferable. It applies only to the original customer who paid for the service. If you sell your home or appliance, the warranty does not transfer to the new owner.
Documentation Required
To claim warranty service, you must provide:
- Original invoice or receipt showing date of service
- Description of the current problem
- Confirmation that the appliance hasn’t been serviced by others since our visit
Warranty Limitations
- Maximum Liability: Our maximum liability under warranty is the original amount paid for the repair
- Consequential Damages: We are not responsible for indirect costs like food spoilage, lost wages, or hotel expenses
- Geographic Limits: Warranty service available within our normal service area only
When Warranty Service May Be Declined
We reserve the right to decline warranty coverage if:
- The appliance has been serviced or repaired by another company after our service
- Evidence of misuse, abuse, or neglect is found
- The appliance has been moved to a new location
- Customer cannot provide proof of original service
- Problem is determined to be unrelated to our original repair
Our Commitment
We take warranty claims seriously and investigate each one thoroughly. Our goal is to make things right when legitimate warranty issues arise. We stand behind our work because quality repairs done correctly rarely need warranty service.
Questions about warranty coverage? Call us at (518) 123-4567 before scheduling warranty service to confirm your situation is covered.
Ready to Experience Quality Service?
Schedule your appliance repair today and get the peace of mind that comes with our comprehensive warranty protection.
CALL NOW: (518) 123-4567